Privacy Policy 

Last updated: July 3, 2025

Rovess (“we”, “our”, “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to an individual. We may collect:

Contact Information

• Name

• Email address

• Phone number

• Billing and shipping addresses

Payment & Transaction Information

• Payment method

• Payment confirmation

• Order details

• Transaction history

(Note: Payment details such as full credit card numbers are processed securely through third-party payment providers and are not stored by us.)

Account Information

• Username

• Password

• Preferences and settings

Device & Usage Information

• IP address

• Browser and device details

• Log data

• Pages viewed, time spent on site, actions taken

Communication Information

• Messages you send to our customer service

• Responses to surveys, reviews, or forms

Information from Cookies & Similar Technologies

• Session identifiers

• Shopping activity

• Preferences

2. How We Collect Personal Information

We collect personal information from:

• Direct interactions (placing orders, creating an account, contacting support)

• Automatic data collection (via cookies, browsers, and devices)

• Service providers (payment processors, logistics partners, analytics tools)

• Marketing partners or third-party platforms (ads, referrals, social media)

3. How We Use Your Personal Information

We may use your information for the following purposes:

To Provide and Improve Our Services

• Process and fulfill orders

• Manage your account

• Process returns/exchanges

• Provide personalized recommendations

• Improve website experience

To Communicate With You

• Customer support

• Order confirmations & updates

• Maintenance or account notices

For Marketing & Advertising

• Send promotional emails or messages

• Display relevant ads on our website or third-party platforms

• Provide personalized advertising based on browsing history

(You may opt out at any time.)

For Security & Fraud Prevention

• Protect your account

• Detect or investigate fraudulent or unauthorized activities

For Legal Compliance

• Comply with laws, regulations, or legal processes

• Respond to law enforcement requests

4. How We Share Personal Information

We may share your personal information with:

Service Providers

• Payment gateways

• Shipping and logistics companies

• Data storage providers

• Customer support tools

• Marketing or analytics platforms

These partners may process personal information on our behalf.

Business Partners

For advertising or marketing (e.g. through cookies or ad networks).

Legal Authorities

Only when required by law, subpoenas, or legal processes.

Business Transfers

In case of mergers, acquisitions, or business restructuring.

With Your Consent

If you voluntarily link your account, share information, or request integration with other platforms.

5. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites.
Please review their policies separately.

6. Children’s Data

We do not knowingly collect personal information from individuals below the age of legal majority in your jurisdiction.
If you believe a child has provided personal data, please contact us and we will delete it.

7. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure.

We retain personal information only as long as necessary to:

• Provide Services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

8. Your Rights and Choices

Depending on your region, you may have the following rights:

• Right to access – request copies of your personal information

• Right to delete – request deletion of data we hold

• Right to correct – update inaccurate information

• Right to opt-out of marketing

• Right to restrict certain processing activities

To exercise these rights, contact us using the details below.

You may unsubscribe from promotional emails using the “unsubscribe” link.

9. International Data Transfers

Your personal information may be transferred and stored outside your home country.
We take reasonable measures to ensure your data is handled securely and in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

11. Contact Us

If you have questions or would like to exercise your privacy rights, please contact us:

Email: support@rovesshair.com