Refund & Return Policy

Last updated: July 18, 2025

At Rovess, we are dedicated to providing premium-quality wigs that help every woman look and feel her best. If you experience any issues with your order, please contact our Customer Care team — we aim to reply within 24 hours.

1. Order Cancellation

You may cancel your order within 1 hour of placing it by contacting our Customer Care team.

Note: Orders cannot be canceled once they have been shipped.

2. Returns & Exchanges

We accept returns or exchanges of unused products within 30 days of delivery.

2.1 Return Eligibility

To qualify for a return or exchange, the item must meet all of the following conditions:

• Product is in original condition

• Hair is uncut, unbleached, and uncolored

• Lace is untouched (no cutting, trimming, glue, or customization)

• No signs of wear, washing, brushing, or styling

• Packaging and included accessories remain intact

Important:
Because wigs come into direct contact with the scalp, used or worn items are not eligible for return due to hygiene and safety reasons.

2.2 Return Process

Return Shipping Costs

• Customers are responsible for return shipping fees unless the return is due to:
  ✔ Product defect
  ✔ Wrong item received
  ✔ Shipping damage

Restocking Fee

For returns where Rovess is not at fault, a $12 processing/restocking fee will be deducted from the refund.

Non-Refundable Items

• Original shipping fees (if applicable)

• Used or altered wigs

• Gift cards

3. Refund Timeframe

Once your return is approved:

• Refunds are issued to the original payment method within 2 business days.

• Actual posting time may vary depending on your bank or payment provider.

If your original payment card has expired, please contact your bank for assistance.

Need Help?

We’re here for you!
Contact us anytime at support@rovesshair.com and our team will be happy to assist you.