Q&A

To pay for your order on the Rovess hair website, follow the steps below:

• Select the items you would like to order and click the “Add To Cart” or “Buy Now” button.
• Fill in the address information and select the shipping method and payment method, then click the “Place Order” button.
• Go to the payment platform to complete the payment.

Yes, right now we support many ways to pay like VISA and Paypal.

Normally orders that are in stock can be shipped out within 2 working days once we got the confirmation from customers. All items will be shipped out once finished process.

If you have made an error on your shipping address, please let us know as soon as possible via email or Whatsapp, using the email address associated with your order. Please also include your order number AND the correct address.
Please note: YOU MUST contact us as soon as possible, the address may not be changed after the shipping has been arranged. If there’s extra fees for changing the shipping address after the order has been shipped, the buyer needs to pay for it.
Rovess hair Customer Service: support@rovesshair.com

Firstly, please confirm whether your order payment is successful. If the payment is successful, please check the email address you entered at checkout is correct. If so, check your spam mail. If you still have not received an email after 4 hours of placing your order, then you can CONTACT US via email at support@rovesshair.com and we will check for you.

If you decide to cancel your order, you can contact our customer service department and they will assist you in doing so. Rovess hair Customer Service: support@rovesshair.com

Your order had been canceled for the following reasons:

• Item(s) became unavailable after your order was placed
• Difficulty in processing your payment information
• Inability to ship to the address provided

If you have questions or would like to place a new order please contact us.

We accept the following payment methods: Paypal, Credit cards: VISA, Shop Pay, Google Pay, Apple Pay.
If you have any payment problems, please contact us: support@rovesshair.com

If your payment for an order has failed, please check the following:

• Card security code failed: Make sure the short numeric code on the back of your credit card is entered correctly.
• Insufficient funds: Ensure your account has enough balance and your credit limit is not exceeded.
• Exceed limit: Check your card limit and avoid using debit or business cards as they may not be supported.

Method 1: Log into MY ACCOUNT to view your order status.
Method 2: Use your order/shipment number to track via our Track Order page.
If you’re having difficulty, contact customer service: support@rovesshair.com

Normally 3-7 working days after shipment. Delivery time depends on the shipping method and destination. Delays may occur due to weather or pandemics. Once shipped, you will receive a tracking number via email.

Tracking info usually updates within 1-2 business days. If you still can’t track, please confirm the tracking number is correct with the supplier. You can reach us via chat or email: support@rovesshair.com

We use USPS.

Yes, we only sell high-quality 100% human hair.

Yes, all of our wigs come slightly pre-plucked. You can customize them further as you wish.

Yes. Especially Blonde 613 hair can be dyed into various colors. It’s easier to darken than lighten the hair. For best results, we recommend a professional salon. If DIY, use good quality dye and test a sample first.

Go to the sign-in page and click "Forget password". We will email you a reset link. If you don’t receive it, check your spam folder. If needed, contact customer service for help.